In a separate step, Evernote checks the account's device list and blocks access unless a device is revoked However, I still don't understand why I can't still get into this account using the Mac desktop (which I was logged into before trying to switch devices to the web). Happy to wait till the next month to once again change devices, but until then, I should still be able to access my account on 2 devices.right?Īnd, to clarify, I am also logged into this account on my Windows machine (which I'm sure Evernote sees as one of my devices). I'm hoping it is a bug and someone can help me to re-access this account w/o having to pay. If this is how it is designed (if you exceed the # of device flits you can do you aren't allowed to access your account at all), I think this is a huge problem for the free tier. Why would it sign me out of desktop? And, why won't it let me back into 2 devices – the last 2 I was logged into? Isn't the intent of the limit that I now can't change my mind again and flip back into the web? The way it is working, Evernote has locked me out entirely. This is a terrible user experience. However, my real issue is that when I reached the capacity limit by trying to log into web (while still logged into desktop), Evernote has now signed me out on both desktop, and the web, and won't let me back in to either. I saw the warnings about a limit of 2 times (although, I don't think they are spite reading them, I was certain I had one more device unsync/switch left this month,). I can see how this would infuriate users.Ĭurrently, I have no access to my basic account. In working with a demo account (that is at the basic level) today that I use in order to train people on how to better use Evernote, I ran across an issue that I believe is a bug in how the device limitation is enforced and has resulted in me being locked out of the basic account all together. I am also clear that the web now counts as a device. I am clear on the 2 device limit for basic acocunts.
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